Car Dealer FAQs


Frequently Asked Car Dealer Questions

Brought to you by Warren Henry INFINITI

At Warren Henry INFINITI, our number one priority is customer satisfaction. Our staff is ready to answer any and all questions you may have! No question is too big or too small. Whether you are shopping for a new or used INFINITI, looking to get pre-approved for an auto loan, or want to schedule service on your current vehicle, our website offers the resources you need. We are also pleased to provide answers to some commonly asked questions for car dealerships below. If you have a question about something you don’t see here, please give us a call at 305-652-9999 or connect with us online. We look forward to offering our INFINITI expertise!

Buying a New or Used Car

Q: Why is taking a test drive so important?
A: Buying a vehicle is a big deal, it’s a large investment – you want to make sure you get it right. Taking a test drive is the best way to make sure you are completely happy with the vehicle’s technology, cabin space and comfort, vehicle handling, highway driving, braking, utility, and the overall experience.

Q: Can I buy a car online?
A: Yes, you can. Warren Henry INFINITI is pleased to offer online car buying! Start your vehicle search right here on our Inventory page. Without ever leaving home, you can shop for your next vehicle and get pre-approved – all on our site. Contact us if you are interested in a vehicle, and we’ll bring it to you for a test drive.

Q: Who can I talk to about buying a car?
A: Our sales team is standing by to speak with you about purchasing a car. To contact the sales department, you can call or text sales at 305-652-9999, fill out our online contact form, use our website chat feature, or stop by the showroom.

Q: Where do I find specials on car sales?
A: Warren Henry INFINITI has some great sales going on. Finding our current specials is easy; they are listed right online under the Specials tab in the main navigation. Because specials change often, we recommend that you check back frequently. If you would like to take advantage of one of our specials, just give a call.
Q: Is it better to buy a new or used car?
A: Are you shopping for your next car, and wondering if you should buy new or used? There are pros to each choice, and the best answer depends on your individual needs. There are a few things to consider. These include your budget, how long you plan to keep the car, and how much you drive. If you are looking to get into a luxury vehicle like an INFINITI, but have a limited budget, buying used is perfect. If you like to have the latest and greatest in your vehicle, and trade-in every few years, you might want to go with new.

Q: What’s the difference between a used and a certified pre-owned car?
A: If you are looking for a wide variety of years, makes, price-points, and models, used might be the way to go. But an INFINITI Certified Pre-Owned vehicle offers an extra peace of mind. It will be a newer model, will have undergone a 167-point Inspection, have an extended warranty, complimentary first-year basic maintenance, a CARFAX Vehicle History Report, a CARFAX 3-year Buy Back Guarantee, a free 3-month trial subscription to SiriusXM Satellite Radio, emergency roadside assistance, and more.

Service & Parts

Q: What kind of services do you offer at your INFINITI service center?

A: Warren Henry INFINITI features an on-site service center. Our team has been trained specifically on INFINITI models, including the QX80, QX60, and Q50. We have certified technicians to tackle any problems with your vehicles, an offer service such as an oil change, tire rotation, or brake inspection. For hassle-free, timely, and efficient auto maintenance, visit our service department in Miami.

Q: Is regular car maintenance really that important?

A: Yes regular maintenance is key to a healthy vehicle. Having your vehicle maintained on a regular basis can actually help you save money in the long run. Keeping your INFINITI in top condition requires consistent maintenance. Committing to things like regular oil changes or alignments can prevent major damages from occurring, and is well worth the cost and your time. It will help keep your INFINITI running in top shape, help extend its life, and also keep it as safe as possible.

Q: How will I know when my car is due for an oil change?
A: Recommended oil change intervals vary between each make and model, but generally fall in the ‘every 5000-8000 mile’ category. You can refer to your owner’s manual for specifics. If you are unsure or would like some guidance on when to bring your car in, please give our service center a call at 305-653-6382.

Q: What’s the easiest way to schedule an appointment?
A: You can schedule your appointment right online. Just fill out our service appointment form, and you will be all set.

Q: Can I get car service or repair without leaving home?
A: Yes, you sure can. Once you schedule your appointment, our team will pick it up from your home, service it, and return it, all fully sanitized. Contact us to see if you are within our service area.

Q: Are there any specials on service?
A: Yes, we offer some great specials on service. You can view them on our Current specials page.

Q: What type of training do your technicians have?
A: Our team of technicians have perfected the craft of automotive repairs on all INFINITI models. All of our Service Technicians are factory trained, and ASE Certified. They are trained to work on specific models and often attend training sessions to stay updated in changing technologies. You can learn more about our Service department here.

Auto Financing

Q: Can I apply for a car loan online?
A: Yes, you can. At Warren Henry INFINITI, we make getting an auto loan or lease easy. Just navigate to our Apply Now page and submit your information. Once our team receives it they will look it over and get back to you promptly.

Q: How do I find out what my trade-in is worth?
A: Simply fill out our contact form with your vehicle info and details, and we will reach out to you for a time to bring it in. Once we look it over, you will get an official trade-in value.

Q: Where can I find current finance offers and incentives?
A: INFINITI offers some great manufacturer incentives, including lease deals you may be interested in. You can view them here.

Q: How do I choose between buying or leasing?
A: Many folks who are in the process of new car shopping face this question. With a vehicle purchase, you don’t have to worry about mileage restrictions or wear or tear regulations. You can also choose to customize your model for a custom and unique appearance. Buying is a great option for someone who plans on keeping their vehicle for a number of years. Once you pay it off, it’s yours. On the other hand, with an INFINITI lease, you get a short-term commitment and a vehicle that is new every few years. Monthly payments are often less with a lease as well. When the lease term ends, you have the choice to upgrade to a new model. Some limitations to leasing include mileage restrictions, and potential wear and tear fees if not careful. A lease is perfect for someone who likes to drive a fresh car, and does not mind staying within a certain number of miles.


Q: Why should I buy from Warren Henry INFINITI?
A: When you shop at Warren Henry INFINITI, you get the ‘Warren Henry Advantage‘. This includes things like a 72-hour exchange, key replacement, best value guarantee, and more. We also have an inventory that features some incredible models, including the INFINITI Q50, Q60, QX60, QX80, and more!
Q: I’m interested in working for Warren Henry. How do I apply?
A: Visit our employment page, where you can see current job openings, various career paths, benefits, and training.

Q: Are you open on Sunday?
A: Yes! Warren Henry INFINITI is open Sunday 11:30-6. You can view our current hours here.

Q: Where are you located?
A: Warren Henry INFINITI is located at 2300 NE 151st St, North Miami, FL. You can get directions to our dealership here!

Q: How can I learn more about your dealership?
A: Visit our About Us and Our Team pages to learn more!