Mobility Assistance

Receive up to $1000 reimbursement towards your purchase and installation of certain mobility assistance products on eligible vehicles!

• Purchase or lease a new INFINITI at Warren Henry INFINITI
• Within 6 months, have qualifying adaptive equipment installed by a NHTSA or NMEDA-registered installer
Complete "INFINITI Mobility Form" online and submit all applicable documentation through fax or email within
90 days of installation
• Documentation includes: vehicle sale or purchase agreement, copy of invoice from NHTSA or NMEDA
registered installer, proof of customer payment (receipt) for equipment/installation, medical documentation as
described in the program rules, lessor written letter of approval (if applicable), medical insurance statement (if
• Receive reimbursement of up to $1,000 from INFINITI

Program Rules
• Used sales and Fleet sales are not eligible under this program
• Vehicles sold in the US only
• Only one reimbursement per vehicle may be made
• All leased vehicle modifications should be approved by lessor
• For existing leases through INFINITI Financial Services (IFS), the following types of adaptive equipment have
been pre-approved: Hand Controls, Wheelchair/Scooter Lift, Left Foot Accelerator, Turning Automotive
• Adaptive equipment must be installed after vehicle has been retailed and within 6 months of purchase or
lease from Warren Henry INFINITI.
• Requests for reimbursement must be made within 90 days after the equipment is installed
• Adaptive equipment must be medically necessary in order to operate the INFINITI vehicle or transport
passengers with a documented physical disability
• To receive reimbursement for vehicle modifications, medical documentation must be submitted to INFINITI
clearly stating the disability or impairment for which the equipment is intended. The documentation must be
prepared on official letterhead of and signed by a licensed, certified medical professional
• Installer must be registered with NHTSA or NMEDA and customer must provide INFINITI with a receipt from
the installer
• The vehicle modifications must fall within those permitted under the NHTSA exemption as set out in 49 CFR
• INFINITI Accessories are not eligible for reimbursement
• Expect to receive reimbursement within 6-10 weeks after all required paperwork has been received by INFINITI

• INFINITI will not provide reimbursement for the purchase and/or installation of equipment that has already
been fully claimed and fulfilled by medical insurance
• A reimbursement made by another source, such as medical insurance, will be subtracted from the customer's
original total expense. (Example: Total expense $5,000, Insurance reimbursement
• $4,000, Customer expense, $1,000. The customer expense of $1,000 will be reviewed and considered for a
maximum of $1,000 reimbursement.)

Warranty Information
• Adaptations are not warranted by INFINITI, please consult with your installer and/or equipment provider for
warranty information
• Any damage to the vehicle due to adaptive equipment or its installation may void or not be covered under the
INFINITI New Vehicle Limited Warranty
• INFINITI assumes no responsibility for death, injuries, or damage related to the installation of adaptive

Mobility Information 
Please contact the National Highway Traffic Safety Administration (NHTSA) for additional information on equipment
and registered installers More resources can be found here 

Still have questions?  We're here to help.  Call or text us at +1-305-690-6006.
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